Terms & Conditions c118 – Complete User Guide for Malaysia

In these Terms & Conditions, the following words and phrases have the meanings set out below unless the context requires otherwise:

• "c118" refers to the online entertainment platform at c118.my, including all services, games, features, and content made available through the platform.
• "Member" or "User" refers to any individual who has successfully registered an account at c118 and approved to use the platform.
• "Account" refers to the personal user account registered by a Member to access the services c118.
• "Games" refers to all types of games available on the platform c118, including video slots, Live Casino, progressive jackpots, table games and Sports Betting.
• "Account Balance" refers to the total funds accumulated in the account c118 Members at any time, including cash deposits and eligible bonus credits.
• "Bonus" refers to any free credits, free spins, cashback, or other benefits granted by c118 to Members is subject to specific terms and conditions.
• "Official Currency" — all transactions on the platform c118 conducted in Malaysian Ringgit (MYR, symbol RM) only.

To register and use the platform c118, you must meet all of the following eligibility requirements at all times:

• You must be at least 21 years of age at the time of registration and at all times while using the platform c118.
• You must be a Malaysian citizen or permanent resident residing in Malaysia at the time of using the platform.
• You must have full legal capacity to enter into a binding agreement under Malaysian law.
• You must not have been declared bankrupt or be subject to any insolvency proceedings under any legal jurisdiction.
• You must not be subject to an active voluntary self-exclusion through a responsible gambling programme c118 or any related authority.

Each Member is permitted to hold only one account only on the platform c118. Holding more than one account — whether under the same name, a different phone number or any other identity — is a serious breach of these terms. c118 reserves the right to freeze all associated accounts, forfeit all funds and winnings held in those accounts, and permanently blacklist the relevant users without prior notice.

During registration, you are required to provide truthful, accurate, and current information, including your full name as stated on your identification document, an active Malaysian phone number, and a valid email address. c118 reserves the right to request identity verification (KYC) documents at any time, and withdrawals may be placed on hold until KYC verification has been fully completed.

c118 accepts deposits via the following Malaysian payment methods, all processed with no additional charges from the platform:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Online Transfer: DuitNow, FPX via Maybank2u, CIMB Clicks, RHB Online, and other listed financial institutions

Minimum deposit at c118 is RM10 per transaction, and all deposits are processed instantly. c118 does not accept cash deposits, cheques, international wire transfers or any payment method other than those listed above.

For withdrawals, your account must have passed a successful KYC verification. Withdrawal requests are processed within 4 to 24 hours for regular members and within 2 hours for VIP members. c118 reserves the right to request additional documentation for withdrawals exceeding certain limits, in compliance with anti-money laundering regulations.

Funds deposited into your account c118 is intended for entertainment purposes only. Any attempt to use the platform c118 for the purposes of money laundering, illicit financing, or any fraudulent financial activity will be reported to the relevant authorities and the funds in question will be frozen immediately.

All bonuses, promotions, and offers provided by c118 subject to the specific terms and conditions stated alongside each offer. The general terms applicable to all bonus types at c118 are as follows:

• Welcome bonuses and deposit bonuses may each be claimed once only per Member, per household and per IP address.
• All bonuses carry wagering requirement which must be fully met before any associated funds may be withdrawn. The wagering requirement for each bonus is clearly stated in the terms of the respective offer.
• Bonuses received cannot be transferred to another account and cannot be directly withdrawn as cash without first fulfilling the wagering requirements.
• Certain games may be excluded from contributing towards bonus wagering requirements, or may contribute at a different rate. The list of eligible games is specified in the terms of each promotion.
• c118 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Such changes will not affect bonuses that are already in the process of meeting wagering requirements at the time of the change.
• Any attempt to abuse the bonus system — including but not limited to arbitrage betting, the use of multiple accounts or manipulation of wagering requirements — will result in the immediate cancellation of all associated bonuses and winnings, as well as account suspension.

c118 uses advanced detection systems to identify and prevent bonus abuse. Any action deemed by c118 any attempt to manipulate the bonus system or gain an unfair advantage will be treated as a serious breach of these terms.

While using the platform c118, you agree not to engage in any of the following activities, which are considered violations of the terms of use:

• Using automation software, bots, scripts, or any technological tool designed to automate actions on the platform c118 or gaining an unfair advantage over other players.
• Colluding with other players to manipulate game outcomes or exploit vulnerabilities within the game system.
• Sharing your account login credentials with any third party or allowing another person to use your account.
• Depositing or withdrawing funds using a payment method or bank account that does not belong to you.
• Posting offensive, harassing, threatening, or inciting content through any communication feature on the platform c118.
• Using a VPN, proxy or any identity-masking technology to access the platform c118 from a prohibited jurisdiction.
• Attempting to hack, disrupt, or damage the platform's technical infrastructure c118 in any manner whatsoever.

Violation of any of the above rules entitles c118 to take immediate action, including account suspension, cancellation of all winnings and bonus funds, and reporting to the relevant legal authorities should illegal activity be established.

Account Security c118 is a shared responsibility. Our platform provides robust technical security layers, including 256-bit SSL encryption and an optional two-factor authentication (2FA) system — however, you also play an important role in keeping your account secure:

• Use a strong, unique password for your account c118 yours — a combination of uppercase letters, lowercase letters, numbers, and symbols is recommended.
• Never share your password, username, or 2FA verification code with anyone, including any individual claiming to be a customer support representative c118.
• Always log out of your account c118 each time you finish using a device shared with others.
• Enable two-factor authentication (2FA) in your account settings for an added layer of security.
• Monitor your account activity regularly and report any concerns to customer support c118 as soon as you suspect any unauthorised access.

c118 will not be held liable for any financial loss or damage arising from a user's failure to keep their account login credentials secure.

c118 takes our responsibility for player wellbeing seriously. The platform provides a range of responsible gaming tools, all accessible directly from your account settings:

• Daily / Weekly / Monthly Betting Limits: Set a maximum limit on the total amount you can wager within your chosen period. This limit cannot be increased for 24 hours after it has been set.
• Deposit Limit: Limit the amount that can be deposited into the account c118 yours per day, week, or month.
• Temporary Self-Exclusion: Freeze your account for 24 hours, 7 days, or 30 days. Takes effect immediately and cannot be reversed until the period expires.
• Permanent Self-Exclusion: Close your account permanently. This decision is irreversible and requires a 7-day cooling-off period to confirm your intent.

If you need support for gambling-related issues, please contact the Malaysia Mental Health Helpline 15999 (free, 24 hours a day) or visit the website c118 Responsible Gaming for more information.

All players on the platform c118 must be of age 21 years of age and above. c118 uses an age verification system during the registration process and reserves the right to request proof-of-age documentation (a copy of your identity card) at any time. Any account found to belong to a minor will be closed immediately, and all funds will be returned to that individual's legal guardian.

All content on the platform c118 — including logos, branding, text, graphics, user interface, game animations, music and software code — are the exclusive property of c118 or the relevant licence provider and are protected under Malaysian and international copyright law.

You are not permitted to copy, redistribute, sell, modify, republish, or use any part of the platform's content c118 for any commercial purpose without explicit written consent from c118. The use of the name, logo, or brand c118 in any context without authorisation constitutes a copyright infringement actionable under Malaysian law.

c118 reserves the right to suspend, restrict, or close any account at any time without prior notice if:

• Users found to be in breach of any condition set out in this Terms & Conditions document.
• Accounts suspected of involvement in fraudulent activity, money laundering, or any other illegal activities.
• Information provided during registration is found to be false, incomplete or misleading.
• Users found to be abusing the bonus system or manipulating gameplay.
• A directive from the relevant legal authorities requires it.

In the event of a legitimate account closure (not resulting from a terms violation), any eligible cash balance will be refunded to the user upon completion of the investigation. Bonus funds that have not yet met the wagering requirements will not be refunded.

c118 shall not be liable for any indirect losses, loss of profits, loss of data, or any consequential damages claimed by users under any circumstances whatsoever, including technical disruptions beyond the platform's control.

If you have any complaints or disputes regarding the services of c118, you are required to follow the dispute resolution procedure below:

1. Contact Customer Support: Contact support team c118 via live chat on the platform or by email at [email protected] with full details of your dispute. We are committed to responding within 24 hours.
2. Escalation to Management: If you are not satisfied with the first-level resolution, you may escalate your complaint to the management of c118 via email at the same address with the subject line "FORMAL COMPLAINT".
3. Independent Body: If a dispute remains unresolved after the two stages above, both parties agree to refer the matter to a mutually agreed independent arbitrator before pursuing any legal action.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute that cannot be resolved through the process outlined above shall be subject to the jurisdiction of the relevant Malaysian courts.

c118 reserves the right to amend, update or replace any part of these Terms & Conditions at any time at our sole discretion. Members will be notified of any material changes via their registered email address or an in-platform notice at least 7 days before taking effect.

Continued use of the platform c118 after the effective date of any amendment will be considered acceptance of the revised terms. If you do not agree with the changes made, you must cease using the platform and contact customer support to close your account.

The latest version of the Terms & Conditions is always available on this page and shall be considered the applicable version governing all use of the platform c118. The "Last Updated" date at the top of this page indicates when material changes were last made to this document.