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Frequently Asked Questions c118 – All Answers Here

Have questions about your account, deposits, withdrawals, bonuses or games at c118? This FAQ page brings together all the answers most frequently needed by Malaysian players — organised by category for easy browsing and quick understanding. If you still can't find what you're looking for, our support team c118 available to help 24 hours a day.

Last Updated: 1 January 2026 Accurate & Up-to-Date Information Bahasa Malaysia
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Select the topic that matches your question — we've gathered all the essential information c118 all in one place, easily accessible to all players in Malaysia.

Account & Registration

Everything you need to know about how to register an account c118, eligibility requirements, identity verification (KYC), profile settings and account management from start to finish — answered clearly and concisely.

Deposits & Withdrawals

Questions about accepted deposit methods, processing times, minimum and maximum limits, and how to submit a withdrawal request to your e-wallet or Malaysian bank account.

Bonus & Promotions

Find out how to claim a welcome bonus of up to RM100, the applicable wagering requirements, bonus validity periods, available promotion types and how to maximise the value of your bonuses on the c118.

Games & Entertainment

Questions about how to play slots, live casino, Sports Betting and e-sports at c118, game RTP, how to try the demo version, progressive jackpots, and all technical aspects related to gameplay.

Security & Privacy

Information on how c118 protecting your personal and financial data, two-factor authentication, SSL encryption, privacy policy, and the steps to take if you suspect your account has been accessed without authorisation.

Responsible Gambling

Answers to questions about responsible gambling tools c118, how to set deposit or loss limits, self-exclusion, how to get help if gambling becomes a problem, and the support resources available in Malaysia.

How to Use the c118 FAQ Page

FAQ Page c118 this page is designed specifically to help Malaysian players find answers quickly, without having to wait for a customer support response. All questions are organised by category and kept up to date in line with the latest policy changes and platform features.

Use the search function below to find questions related to your keywords, or scroll down to browse all available FAQ categories. If you are unable to find the answer you are looking for on this page, our customer support team c118 can be reached via live chat on the platform or by email at [email protected] — we operate 24 hours a day, 7 days a week, including public holidays.

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Account & Registration

8 Questions

Account Registration c118 is quick and free. Head to Registration page, fill in the form with your full name, email, Malaysian phone number, date of birth and password. Then verify your phone number via the OTP code sent by SMS. The entire process takes less than 2 minutes. You must be 21 years of age or older to register.

The minimum age requirement to register and use the platform c118 is 21 years old. This is a non-negotiable requirement. c118 conduct thorough age verification during the KYC process, and any account suspected of belonging to an underage individual will be investigated and closed immediately.

No. Each individual is only permitted to hold one c118 account only. Holding more than one account — even under a different phone number or email address — is a serious violation of the Terms & Conditions and may result in all associated accounts being frozen and all winnings forfeited without notice.

KYC (Know Your Customer) is an identity verification process carried out by c118 to ensure the account is used only by its rightful owner and to comply with Malaysia's anti-money laundering legal requirements. You will need to submit a copy of your MyKad (front and back) along with a selfie holding your MyKad. KYC must be completed before your first withdrawal can be processed.

Log in to your account c118 your account and go to the "My Profile" or "Account Settings" section, where you can update your phone number, email address, and other personal details. Changes to your full name require approval from the support team, as it must match your KYC documents. Contact [email protected] for any information changes that require document verification.

Click the "Forgot Password?" link on the c118 Login. Enter the email address or Malaysian phone number you registered with and you will receive a password reset link via email or an OTP code via SMS. Follow the instructions provided to set a new password. If you continue to experience issues, contact [email protected].

To close your c118 permanently, you can activate the "Permanent Self-Exclusion" feature under Account Settings > Responsible Gaming. Before closing, make sure you withdraw any remaining balance. The closure process goes through a 7-day verification period and once confirmed, the decision is final. You may also contact [email protected] for assistance throughout this process.

Yes, c118 welcomes players from all states in Malaysia — including Selangor, Kuala Lumpur, Johor, Penang, Perak, Kedah, Kelantan, Terengganu, Pahang, Negeri Sembilan, Melaka, Perlis, Sabah, Sarawak, Labuan, and Putrajaya. Our platform is fully accessible via internet browser with no geographical restrictions within the country.

Deposits & Withdrawals

8 Questions

c118 accepts deposits via all popular Malaysian payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX (Maybank2u, CIMB Clicks, and other Malaysian banks). All deposits are processed instantly with no additional charges from c118.

Minimum deposit at c118 is as low as RM10 per transaction — among the most competitive in the industry. The maximum deposit limit depends on the payment method used and your account's VIP tier. For detailed deposit limits by payment method, please check the "Deposit" section in your account or contact customer support.

Deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and DuitNow are processed instantly — funds will be credited to your c118 your account within seconds of a successful payment. FPX deposits may take up to 5 minutes depending on your bank's processing time. If your deposit has not been credited within 30 minutes, please contact customer support with proof of payment.

Withdrawing your winnings at c118 processed within 4–24 hours once KYC is completed and verification has been approved. For VIP members, withdrawals are processed within 2 hours. Funds will be credited directly to the e-wallet or Malaysian bank account you have registered. Withdrawals submitted during peak hours may take slightly longer.

c118 does not charge any withdrawal processing fees on the platform's end. However, your payment provider (bank or e-wallet) may apply their own transaction charges. Please refer to your bank's or e-wallet's terms of service for more information on any fees they may impose.

Withdrawals may be delayed or rejected for several reasons: (1) KYC not completed or insufficient documents submitted; (2) Bonus wagering requirements not fully met; (3) The account holder name on the payment method does not match the name on the account c118; (4) The withdrawal request is undergoing a security review. Please contact customer support with your transaction reference number for further assistance.

In general, c118 requires withdrawals to be processed through the same payment method — or one related to — your deposit method, as a security and anti-money laundering compliance measure. For example, if you deposited via Touch 'n Go eWallet, the withdrawal must be returned to that same e-wallet. For special circumstances, please contact customer support for a case-by-case review.

Log in to your account c118 your account and go to the "Transaction History" or "Wallet" section to view the status of all your deposits and withdrawals in real time. Every transaction has a unique reference number, date and time, amount, and current status (processing, approved, or rejected). Keep this reference number on hand if you need to contact customer support.

Bonus & Promotions

7 Questions

After successfully registering and making your first qualifying deposit, log in to your c118 your account and go to the "Promotions" section. Select the welcome bonus offer and click the "Claim" button. The bonus will be credited to your account within minutes. Ensure your first deposit meets the minimum amount required for the relevant bonus — a minimum deposit of RM10 may apply depending on the current offer.

A wagering requirement refers to the total amount you must wager before any bonus funds or winnings derived from a bonus can be withdrawn. For example, if you receive a RM50 bonus with a 20x wagering requirement, you must place a total of RM1,000 in bets before you can withdraw any bonus-related winnings. Wagering requirements vary by promotion. Please read the terms of each bonus carefully before claiming.

The validity period for each bonus varies depending on the promotion type. Generally, welcome bonuses are valid for 7–30 days from the date of claim. Daily or weekly bonuses have shorter validity periods. Bonuses that are unused or whose wagering requirements are not met within the validity period will expire and be credited back from the account. Please check the expiry date of each bonus under "Active Bonuses" in your c118 account.

c118 offers a range of promotions for existing members, including: weekly deposit promotions, weekly cashback based on net wagering, referral bonuses for every friend who registers using your unique code, VIP tier upgrade bonuses, seasonal promotions tied to Malaysian public holidays, and game-specific promotions for slots or EPL and Liga Super Malaysia Sports Betting. Check the "Promotions" section in your account regularly for the latest offers.

No. Bonus funds and any winnings derived from bonus funds cannot be withdrawn until the specified wagering requirements have been fully met. However, you may choose to cancel an active bonus from the "Bonus" section in your account — please note that doing so will forfeit both the bonus and any bonus-related winnings. Your original deposit amount will not be affected.

Not all games on c118 eligible or contribute equally toward meeting bonus wagering requirements. In general, video slots contribute 100% toward wagering requirements, while table games such as blackjack or roulette may contribute a lower percentage or not qualify at all. Each bonus's terms will specify which games are eligible — please read carefully before playing with bonus funds.

VIP Programme c118 based on loyalty points accumulated from every wager you place. The more you play, the faster you advance to higher VIP tiers — Bronze, Silver, Gold and Platinum. Each VIP tier unlocks exclusive benefits including higher withdrawal limits, faster withdrawal processing, special bonuses, a personal account manager and invitations to exclusive events. Check the "VIP" section in your account for full details on your current tier and benefits.

Games & Entertainment

7 Questions

c118 offers over 500 games, including: video slots (Magic Fruits, Zeus vs Hades, Gold Rush, Rome Golden Age, Golden Mask, Leprechaun Egypt, and hundreds more), Live Casino (baccarat, blackjack, roulette, sic bo in live-streaming format), Sports Betting (football — EPL, Liga Super Malaysia, badminton, e-sports), progressive jackpots, classic table games, and arcade game options. All games are accessible directly from your browser with no download required.

Yes, most slot games at c118 available in demo mode, which can be played for free without logging in or making a deposit. Demo mode uses virtual credits and delivers an experience very close to real-money play. It's the best way to familiarise yourself with game mechanics, payout patterns, and bonus features before committing real funds.

RTP (Return to Player) is a percentage that indicates how much money is theoretically returned to players over the long term. For example, an RTP of 96% means that for every RM100 wagered, an average of RM96 is returned to players. RTP is calculated over a very long period and does not guarantee winnings in any individual session. All games at c118 uses certified RNG (Random Number Generator) technology to ensure fairness.

The most popular slot games at c118 currently includes Magic Fruits (a classic fruit slot with a modern theme), Zeus vs Hades (Greek mythology theme with high volatility), Gold Rush (a gold mining theme with massive jackpot potential), Rome Golden Age (Roman Empire theme with epic bonus features), Golden Mask (mystery theme with multiplied Free Spins) and Leprechaun Egypt (a unique blend of Irish and Ancient Egyptian themes).

Live Casino at c118 is an online table game format streamed live with real dealers. After logging in to your c118, go to the "Live Casino" section and choose your preferred game — baccarat, blackjack, roulette or sic bo. You can watch and interact with the dealer in real time, view the actual game table and place your bets live. A stable internet connection of at least 4Mbps is recommended for the best experience.

Yes, c118 offers betting on a wide range of football leagues, including Liga Super Malaysia, Piala FA Malaysia, EPL (English Premier League), La Liga, Serie A, Bundesliga, and many more international competitions. Beyond football, you can also bet on badminton (including tournaments featuring Malaysian players), e-sports (Mobile Legends, DOTA 2, CS:GO), and various other sports. All Sports Betting markets are available in both pre-match and live betting formats.

If your internet connection drops during a gaming session at c118, bets that were being processed are typically settled based on the actual game outcome. Log back into your account and check the "Game History" section to view the results of any interrupted bets. If there are any discrepancies in your account balance due to a technical disruption, please contact customer support c118 with the time and details of the session in question for investigation.

Security & Privacy

6 Questions

c118 uses 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia — to protect all data transmitted between your device and our servers. Your financial data is never stored directly on c118 and all personal information is protected in accordance with strict privacy policies that comply with Malaysian law.

Log in to your account c118 and go to "Account Settings" > "Security". Enable the "Two-Factor Authentication (2FA)" feature and follow the instructions to link your Malaysian phone number. Once 2FA is activated, every new login will require a 6-digit OTP sent to your phone number via SMS — a highly effective additional security layer to protect your account.

c118 does not share your personal data with third parties for marketing purposes without your consent. Data may be shared with payment service providers for transaction processing, or with Malaysian authorities when required by law. For full details on how we handle your data, please read c118 Privacy Policy.

No. c118 never sends emails, WhatsApp messages, or phone calls asking for your password, OTP codes, or any sensitive account information. These are phishing scam attempts. Please do not click any links in suspicious emails and report them to us immediately at [email protected]. Always access the platform through the official URL c118.my only.

If you suspect your account c118 your account has been accessed without authorisation: (1) Change your password immediately; (2) Contact customer support c118 via live chat or [email protected] IMMEDIATELY; (3) Provide the date and time of any suspicious activity you noticed; (4) Our security team will temporarily freeze the account, conduct an investigation and help you regain full control.

All games at c118 uses a certified RNG (Random Number Generator) that has been audited by recognised independent third-party auditing bodies. The RNG ensures every spin, card or dice roll is truly random and free from any form of manipulation. c118 does not have the ability to manually alter game outcomes. RNG compliance and game fairness standards are available for review in the "About Us" section of the platform.

Responsible Gambling

6 Questions

c118 provides a comprehensive set of responsible gambling tools under your "Account Settings": daily/weekly/monthly deposit limits, per-session betting limits, weekly/monthly loss limits, daily playtime limits, temporary cooling-off periods (1–30 days), and permanent self-exclusion. All limits can be reduced immediately, but increasing a limit requires a 24-hour waiting period. Read the full details on the Responsible Gambling.

Go to "Account Settings" > "Responsible Gaming" > "Temporary Break". Select your preferred break duration — 1 day, 3 days, 7 days or 30 days. Confirm your choice with your account password. The exclusion takes effect immediately and you will be unable to log in or place any bets for the duration of the period. Your account balance remains safe and can be withdrawn once the period ends.

If you or someone you know needs help with a gambling problem in Malaysia, please contact National Mental Health Helpline: 15999 — free of charge, 24 hours a day, 7 days a week. c118 can also help activate self-exclusion and connect you with the right support resources. Seeking help is a sign of strength. Please also visit the c118 Responsible Gaming for more information.

No. c118 is committed to ensuring that players who are under a self-exclusion period — whether a temporary break or permanent exclusion — will not receive any promotional communications, bonuses or offers that may encourage them to return to play. This forms part of our Responsible Gaming commitment c118 without compromise when it comes to player well-being.

c118 carries out age verification during registration and the KYC process to ensure no individual under 21 years of age can access the platform. Our system monitors suspicious patterns, and any account suspected of belonging to an underage individual will be investigated and closed immediately without exception. c118 also does not direct any marketing communications towards minors.

Warning signs include: thinking about gambling almost constantly, borrowing money to gamble, being unable to stop despite intending to, gambling interfering with work or family life, chasing losses repeatedly, hiding gambling activity from loved ones, and playing to escape emotional problems. If you recognise two or more of these signs in yourself, please take a break immediately and seek support. Contact Helpline 15999 or visit the Responsible Gambling ours.

Technical & Platform

5 Questions

No. The c118 is fully optimised for browser-based access (Chrome, Safari, Firefox) across all devices — Android smartphones, iPhones, iPads, tablets, and laptops. No additional app download or installation is required. You can save the c118 to your phone's home screen using the "Add to Home Screen" function for faster access.

For regular slot games, a minimum internet speed of 2Mbps is sufficient. For live casino with live dealer video streaming, a connection of at least 4Mbps is recommended for a smooth, uninterrupted experience. A stable 4G/LTE or WiFi connection available across Malaysia is generally adequate. If you experience lag, try closing other apps that are using the internet at the same time.

Try the following steps: (1) Clear your browser cache and cookies, then reload the page; (2) Try a different browser — Chrome or Firefox; (3) Check your internet connection; (4) Disable any VPN or browser extensions that may be blocking access; (5) Try accessing from a different device to determine whether the issue is with your device or the platform; (6) Check c118 — there may be scheduled maintenance. If the issue persists for more than an hour, contact [email protected].

Yes, the c118 customer support team c118 provides services in Bahasa Malaysia (BM) and English. All key platform communications, terms and conditions, privacy policy and page content are available in Bahasa Malaysia to ensure clarity for all players across the country, including Peninsular Malaysia, Sabah and Sarawak. Live chat is available 24 hours a day, 7 days a week in both languages.

To submit a formal complaint to c118: (1) Contact customer support via in-platform live chat and state that this is a formal complaint; (2) Send a detailed email to [email protected] with the subject line "FORMAL COMPLAINT", including full details such as your account number, date of incident, description of the issue, and any relevant evidence; (3) Our team will acknowledge receipt of your complaint within 24 hours and provide an update within 3–5 business days.
Can't Find What You're Looking For?

Customer support team c118 is available to assist you 24 hours a day, 7 days a week. Reach us via live chat on the platform or by email [email protected]. Our average response time is under 5 minutes via live chat. We support both Bahasa Malaysia and English.

Important Notice: The information on this FAQ page serves as a general guide and is updated periodically. For specific binding terms and conditions, please refer to c118 Terms & Conditions and Privacy Policy which is the governing legal document. Gambling is for entertainment purposes. 21+ only. Please gamble responsibly.

Question Categories
01Account & Registration 02Deposits & Withdrawals 03Bonus & Promotions 04Games & Entertainment 05Security & Privacy 06Responsible Gambling 07Technical & Platform
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