c118 believes that genuine online entertainment must be safe, controlled and a source of enjoyment — not stress or financial hardship. This page outlines the comprehensive commitment of c118 towards responsible gambling and all the self-control tools we have put in place specifically for Malaysian players who wish to continue enjoying our platform in a healthy and informed way.
These are the six core commitments that form the foundation of the responsible gambling programme c118 for every Malaysian player.
c118 offers a range of self-exclusion tools accessible directly from your account settings — including daily betting limits, monthly deposit limits and weekly loss limits. All limits can be reduced immediately, but require a 24-hour waiting period to increase, ensuring impulsive decisions cannot undermine your control.
When you feel the need to take a break from playing, c118 offers self-exclusion options ranging from 24 hours to permanent — activated instantly, with no approval process required. This is the most effective tool for players who want to step back and regain a healthier perspective on gambling.
c118 sets a minimum age of 21 and conducts thorough age verification during the registration process. Any account suspected of belonging to an underage individual will be investigated immediately and closed without exception. Protecting young people from exposure to gambling is a non-negotiable obligation.
System c118 actively monitors members' playing patterns to detect early signs of problem gambling — including sudden spikes in deposits, playing at unusual hours or abrupt changes in betting behaviour. When a concerning pattern is identified, we will proactively reach out to the player in question.
c118 provides comprehensive educational resources on gambling risks, signs of problem gambling and how to seek help — all in Bahasa Malaysia for easy understanding by players from all walks of life across the country, from Perlis to Sabah and Sarawak.
c118 provides direct access to professional support resources for players who need assistance — including a link to the Malaysia Mental Health Helpline 15999 (free, 24 hours) from within the platform, ensuring help is always just one click away for every player c118.
At c118, we believe online gambling should be a source of enjoyable, controlled entertainment — not stress, debt or family conflict. Our responsible gaming programme is designed with the real-life realities of Malaysian players in mind, not merely to fulfil regulatory obligations.
Responsible gaming refers to a set of practices, attitudes and choices that allow a person to enjoy gambling purely as entertainment — without letting it negatively affect their daily life, finances, family relationships or mental health.
For most players c118 in Malaysia — whether it's video slots like Magic Fruits and Zeus vs Hades, or a late-night live casino session after work — is simply a way to unwind and have fun, much like watching the EPL, playing badminton on weekends or getting together with friends for an e-sports session. This is healthy, normal use.
Problems arise when gambling begins to take over — when a person is no longer playing for fun, but to escape their problems, chase losses or simply cannot stop despite intending to. This is where a responsible gaming programme c118 plays its most important role.
Goal c118 is to ensure that every Malaysian player on our platform remains in the first category — players who game for entertainment, manage their spending wisely and can stop whenever they choose. Every self-control tool, policy and support programme we have built is designed to help you achieve and maintain this healthy balance.
All of the following self-control tools are accessible directly from the "Account Settings" section of the platform c118 — no need to contact customer support, no paper forms and no lengthy processes. Control is entirely in your hands:
Set the maximum amount that can be deposited into your account c118 per day, week or month. Deposits made via Touch 'n Go eWallet, GrabPay or DuitNow will be automatically declined once this limit is reached. Limits can be lowered immediately; increasing a limit requires a 24-hour waiting period.
Set a maximum amount you can wager per session or per day. Once this limit is reached, play will stop automatically and you will need to wait until the limit resets before you can continue.
Set a maximum loss amount you are comfortable with per day, week or month. Once your self-imposed loss limit is reached, your account will be blocked from placing further bets for that period.
Limit the number of hours you can spend on the platform c118 per day or per week. Once the time limit is reached, the platform will display a reminder and automatically end your session to prevent excessive play.
Choose to take a break from the platform c118 for 1 day, 3 days, 7 days or 30 days. During this period, you will be unable to log in or place any bets. Your account balance remains secure and can be withdrawn once the break period ends.
Close account c118 your account permanently. This decision goes through a 7-day verification period to confirm it is a genuinely intended choice. Once verified, the closure is permanent and cannot be reversed by any means.
None of the limits you set above can be increased immediately — this is a deliberate safety feature built in by c118 to protect you from making impulsive decisions in an emotionally unstable state. Truly effective control requires time to reflect before any limits are loosened.
Answer the short questions below honestly. This is not a formal assessment, but it can help you gauge whether your play habits are still in a healthy and controlled zone:
If you answered "Yes" to two or more of the questions above, c118 encourages you to take a break from the platform and reach out to professional support resources. Seeking help is a sign of strength, not weakness. Contact Malaysia Mental Health Helpline: 15999 (free, 24 hours a day, 7 days a week).
Below is a practical guide recommended by c118 to ensure every gaming session remains enjoyable and fully within your control:
Problem gambling rarely appears out of nowhere — it typically develops gradually over a prolonged period. Recognising the early warning signs is key to taking action before the situation becomes more serious. c118 encourages every player to periodically and honestly assess their own play habits:
The more of the above signs you recognise in yourself or someone you care about, the more important it is to seek professional support without delay. Remember — asking for help is nothing to be ashamed of. Problem gambling is a treatable health condition, and many people have made a full recovery with the right support.
c118 takes an elevated responsibility towards protecting those who are at greater risk of developing gambling-related problems. This includes:
Strict age verification during registration and periodic KYC checks ensure that no individual under the age of 21 can access the platform c118. We also do not target advertising at younger audiences.
System c118 automatically detects sudden shifts in play patterns that may indicate a developing problem and will trigger a support communication to the player concerned.
If customer support c118 detects that a player appears to be in an emotionally unstable state or is making highly irrational betting decisions, we reserve the right to proactively impose a temporary suspension in the best interest of that player.
c118 does not use psychological pressure tactics in our communications. No "temptation" emails are sent to players who are under a self-exclusion period or who have been inactive for an extended period without their consent.
We also collaborate with responsible gaming programmes to allow players who have registered a self-exclusion outside the platform to extend that exclusion to their c118 as well. Contact our customer support team at [email protected] for more information on this procedure.
Activating any self-control tool on the platform c118 is straightforward and only takes a few simple steps:
Important Reminder: Gambling should not be treated as a source of regular income or a way to resolve financial difficulties. If you or someone you know needs immediate help with a gambling problem in Malaysia, please contact National Mental Health Helpline: 15999 — free of charge, 24 hours a day, 7 days a week including public holidays.
For a more complete picture, also read c118 Terms & Conditions which contains dedicated sections on age limits, self-control tools and account policies, as well as c118 Privacy Policy for information on how your risk assessment data is protected.
Join c118 and enjoy quality entertainment with full control in your hands. Register for free and claim a bonus of up to RM100.
Register Free NowThis is not an empty promise. Here are the concrete actions taken by c118 every day to ensure this platform remains safe for all players in Malaysia.
c118 has never and will never direct marketing communications at individuals who have not yet reached the age of 21.
Players under a self-exclusion period will not receive any promotional communications or inducement notices from c118.
Team c118 actively monitors playing patterns to detect early signs of problem gambling and responds proactively.
All support staff c118 undergo regular responsible gaming training to ensure they can identify and assist players who may need support.
At c118, we want every Malaysian player on our platform to stay happy, healthy and in control. Register today and enjoy slots, live casino and over 500 other games with full control in your hands — backed by the most comprehensive responsible gaming system in Malaysia. Minimum deposit of just RM10 via Touch 'n Go eWallet, GrabPay or DuitNow to begin a safe and responsible gaming journey with a community of over 100,000 Malaysian players who trust c118.